Writing
Selected writing.
On product leadership, data platforms, and AI strategy.
What the model doesn't know about your company
The pilot always works. Then it sits for nine months. What's in the gap is context, permission, and accountability, and only the first one is an engineering problem.
Nobody buys insight
We built the dashboard everyone asked for at Viacom. It got opened a handful of times. What eventually became a $50 million line looked nothing like it.
From T-Shaped Skills to a Box-Shaped Team
T-shaped professionals are table stakes. The real leverage is combining diverse Ts into a product organization that's more than the sum of its parts.
Embracing Failure: Accelerating Product Development with Insight and Iteration
Product decisions are wrong most of the time. The teams that win aren't the ones that guess right, they're the ones built to learn fastest.
Healthcare Roadmaps: The Trilemma and the 70/20/10 Rule
Clinical excellence, patient experience, operational efficiency: you can't lead on all three. A framework for choosing where to win.
Goldilocks Criteria: Customer Data Platforms
What a CDP is, what it isn't, and the eight criteria that separate a real platform from a rebadged tag manager.
Goldilocks Criteria: Business Intelligence Platforms
The 'just right' feature set for a BI platform, from integrated warehousing to governance, and why most tools still miss it.